12 All Articles
The first sentence a guest hears at the front desk often reveals service warmth and operational order. This article uses that moment to analyze team training and service consistency.
# Why Does Hotel Training, Done Over and Over, Still Fail to Improve Service? **Column:** Guanxiang Jingdao · Team Building **By:** MBCT (MarvelBros
China Hotel Association 2023 data shows annual hotel employee turnover exceeds 45%. Money is not the only answer — it's not even the most important one. The real causes of turnover lie in management systems, not employee attitudes.
某四线城市一家开业两年的中端酒店，前厅部一年换了三茬人。店长苦笑着说："招聘速度赶不上离职速度。"...
Building a Wellness Service Team: The Complete Path from Recruitment to Development
The first year as a hotel General Manager is the makeorbreak moment of any hotel professional's career.
English version coming soon.
Manager Zhou runs a 68room urban business hotel in Ningbo — a standalone property, no chain brand backing.
Mr. Liu runs a 120room business hotel in Nanjing with 60 staff members.
